OUR TERMS & CONDITIONS
What you should know!
Honesty is the best policy!
That is why we´ve sumarized all the information in our terms and conditions, wich you, as a customer, should know about. Just click on AGB bellow to find out more.
Right of withdrawl
You have the right to revoke your purchase agreement within 14 days, without stating reason.
The cancellation period amounts to 14 days, starting at the day, with you or a third party (whom you name) accepting the delivery. To use your right of withdrawal you have to inform us;
+49 176 43654546
in terms of stating an explicit declaration revoking the sales agreement (e.g. Mail, Phone or Email).
After taking that opportunity, we will convey you the confirmation of withdrawl immediatly.
To comply with the cancellation period, it will be enough to inform us about your intention of making use of the cancellation right before the deadline expires.
Consequences of withdrawl
If you revoke your sales agreement, we will have to refund you all the payments that we have recieved from you, including the shipment fee (except for extra costs due to choosing a delivery option other than the favourable priced standard delivery, which we offer) immediatly and not later than 14 days after recieving your notice of withdrawal.
For the refund we will use the same payment method as the one used for the initial transaction, except we agreed upon something elese beforehand; on no account will you be charged for the refund.
We can withhold the refund until we have recieved the good or until you delivered proof of return consignment.
You have to return the good to us immediatly and not later than 14 days, after giving notice of your withdrawal.
You comply the deadline, if you dispatch the good before the expiration of the deadline.
You will have to pay the cost incurred by the return consignment.
You have to cover the cost in case of deterioration of the good, only if there are signs of demage due to misuse it and it is traced back to you, after thorough examination.
YOU HAVE MORE QUESTIONS? WE´VE GOT THE ANSWERS!
WHERE DO YOU SHIP TO AND HOW LONG DOES IT TAKE?
We offer world wide shipping! Deliverys within Germany take up 1 - 3 business days. Shipments within Europe will take 3 - 5 business days and the rest of the world can last from 5 up to 10 business days, depending on the customs regulations in the country of destination.
During christmas season, things can get out of hand very quickly. That is why we advise you to place your order minimum 2 weeks before christmas eve (for shipments outside Europe). So that your christmas gift arrives on time!
WHAT SIZE DO I NEED?
The size refers to the circumference of the wrist, measure wrist tightly :
S = 15-17cm total length 17cm
M = 17-19cm total length 19cm
L = 19-21cm total length 21cm
XL = 21-23cm total length 23cm
We recommend to pick a bigger size, if you tend to the end of a size, for example:
Wristcircumference = 18,7cm, your size is still M but it will fit tightly
We recommend a size L, if you prefer a more comfortable fit.
CAN I WEAR MY TRILLIUM BEADS ALL THE TIME?
Yes! You can wear your Trilliums night and day if you´ld like. Just keep in mind that every material has a certain life expactancy. When you take care of your Trilliums, for example taking them of, before you go to bed or into the shower, you can increase their life expectancy!
Especially the ribbon will wear off after a good while. In that case we provide a solution... To find out more visit our service page!
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Don't worry about your privacy, your private information is safe with us!